Versatile professional with over 22 years’ experience leveraging operations management, strategic planning, communications, and team leadership to coordinate customer service practices for optimal profitability and business plan alignment. Accustomed to leading cross-functional teams to ensure cost containment and influence organizational bottom-line. Proven success developing policies aligned with company objectives and improve employee productivity while satisfying competing priorities as well as stakeholders. Possesses an in-depth knowledge of data processing and call centers across legal, eCommerce, finance and tech industries; persuasive communicator with program development abilities.

Fostering high-energy, collaborative environments is Tomeeka's passion, and the result is consistently the same—individuals and teams that thrive, compete to win, and provide world-class customer service.

Whether B2B or B2C, consumer satisfaction and retention of present clientele is her focus.

Some of Tomeeka's notable accomplishments include:

NMLS#1518619 seeking to build your bridge to Financing the American Dream!

REVENUE GROWTH: Single handedly assisted Fire N Ice PBT to expand growth by 800% within 1 year

OPERATION TURNAROUND: Enhanced productivity numbers during tenure at Bank of America. Retained third party client on the brink of contract termination at PFS Web by utilizing extensive call center, email team, escalations, chat and quality assurance experience and management.

MANAGEMENT EXCELLENCE: Continuously recognized at PFS Web for immediate turnaround of team productivity.

Operating systems and database experience and knowledge includes:

Microsoft Office, Tsystems, OMS, CTC, Front Office Scanning, Avaya (CMS Supervisor), Qfinity, Passport, Eddie, Kana Suite, IEX Totalview, AS 400, Live Person, Citrix, Calyx, LIS/LPS/MSP, Fastrieve, FraudGuard, Lotus Notes, Lexis Nexis, Alpha, Salesforce